Secure account access
Multi-factor authentication is required for account setup, new devices, password recovery, remote access and account or payment changes.
Build my system WRK Smart security standard
Protected where it matters.
Simple where it should be.
Smart-home security should reassure you without interrupting every light, blind or heating change. WRK Smart separates everyday in-home control from higher-risk account, remote and security actions.
Local-first where supportedMulti-factor account protectionTime-limited support access
Secure access
The right check for each action.
Multi-factor authentication is appropriate for a domestic service—but it should protect risky moments, not appear every time somebody turns on a light.
Simple everyday control
Trusted phones and the fixed home panel stay convenient for routine controls. A PIN, biometric or step-up check protects sensitive actions.
One property, clear permissions
Each controller is bound to one licensed property. Owners, household members, guests, installers and support staff receive only the access they need.
No open door to the internet
Remote service uses encrypted, outbound connections. We do not require customers to expose the controller through open inbound ports.
Supported and maintained
Updates are planned and recorded. Hardware is selected with a declared support period, secure-update route and vulnerability contact.
Privacy around cameras
Camera recordings stay with the customer’s recorder or chosen camera service unless a different arrangement is explicitly agreed.
When WRK helps
Support access is temporary, visible and accountable.
There is no shared household password and no permanent support back door. The production support process is designed around explicit approval, least privilege and a complete record.
- 01You request or approve helpWRK confirms the property, named contact and problem.
- 02Limited access is issuedThe authorised engineer uses staff MFA and receives only the access needed.
- 03Actions are recordedDiagnostics and changes are linked to the support case and engineer.
- 04Access expiresThe session closes automatically and can be revoked immediately.
Independent assurance and clear scope
Evidence, not vague claims.
Security depends on the controller, app, property network, connected manufacturers and the people operating the service. We state clearly what is certified and what must be verified for each installation.
JDNetworks Ltd is Cyber Essentials certified
The certification applies to JDNetworks Ltd’s organisational cyber controls. It is not a certification of every third-party product or of the WRK Smart product itself.
Verify the certificateRequired before customer launch
Unique device credentials—no universal default password
A published route for reporting vulnerabilities
A declared security-support period for supplied hardware
Encrypted data in transit and protected stored data
Documented access, update, backup and incident procedures
A property-specific privacy and security schedule
Current status: this page defines the security standard for the production WRK Smart service. Only controls that have passed implementation and operational testing will be presented as live at customer activation.
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